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$300 Rebate not received

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$300 Rebate not received

I bought an iphone SE because of the $300 rebate.  I bought it in the store based on the sales rep info he provided me (new line of service) and assured me that I qualifed.  I followed up on the rebate and checked my status online.  No info was available.  I reached out to Support and was told I didn't qualify since I didn't port a number.  So, I said, that easy, then port this number.  It took some time but the number finally ported.  Once again I followed up on my Rebate Status online and no info was available.  Again, I reached out to Support and then generated a ticked for it.  The rep said that the $300 rebate in form of a gift card would likely not be available since it's a 3rd party vendor but was confident Xfinitey would would just give me $300 credit based on the ticket generated and all the notes here.  Yet again, I followed up on the rebate and the Rep told me that he saw no where that a ticket was generated (a previous call for something else verfied the ticket was still open) or open for that mattered.

 

I was initially given the wrong info when I bought the phone, then, I complied by porting a number over because then I would qualifiy.  However, I was told both were wrong.  Then, I was confident this would get resolved by a ticket being opened along with all the notes and numerous phone calls.  Tod date it hasn't.  Is there anything I can do????  I feel cheated and taken advantage of on all of this.

Expert

Re: $300 Rebate not received


@skyjake1 wrote:

I bought an iphone SE because of the $300 rebate.  I bought it in the store based on the sales rep info he provided me (new line of service) and assured me that I qualifed.  I followed up on the rebate and checked my status online.  No info was available.  I reached out to Support and was told I didn't qualify since I didn't port a number.  So, I said, that easy, then port this number.  It took some time but the number finally ported.  Once again I followed up on my Rebate Status online and no info was available.  Again, I reached out to Support and then generated a ticked for it.  The rep said that the $300 rebate in form of a gift card would likely not be available since it's a 3rd party vendor but was confident Xfinitey would would just give me $300 credit based on the ticket generated and all the notes here.  Yet again, I followed up on the rebate and the Rep told me that he saw no where that a ticket was generated (a previous call for something else verfied the ticket was still open) or open for that mattered.

 

I was initially given the wrong info when I bought the phone, then, I complied by porting a number over because then I would qualifiy.  However, I was told both were wrong.  Then, I was confident this would get resolved by a ticket being opened along with all the notes and numerous phone calls.  Tod date it hasn't.  Is there anything I can do????  I feel cheated and taken advantage of on all of this.


From the Xfinity Mobile FAQs page:

 

Eligibility requirements vary by promotion. However, here's what you'll need to do for any Visa® prepaid card:

  • Purchase a qualifying device and/or service(s) within the promotional time period and satisfy all requirements associated with that particular promotion
  • Activate the Xfinity Mobile device and/or service(s) within 60 days
  • Transfer a phone number from another carrier to Xfinity Mobile for your new device (required as of May 3, 2018)
  • Maintain the required Xfinity Mobile device and/or service(s) during the 90-day qualifying period
  • Keep your Xfinity Mobile account in good standing


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Re: $300 Rebate not received

I complied with ALL of that.  However, you posted the exact same run around.  I GOT RIPPED OFF Smiley Sad((((