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xfinity home security app/website won't allow me to arm or disarm my alarm

Regular Visitor

xfinity home security app/website won't allow me to arm or disarm my alarm

When I try to set my alarm through the app (android), the screen says it is disarmed, but says "We're having trouble connecting to your home devices". My Wi-Fi works, the touchscreen works, and the touchscreen connectivity is fine, the alarm itself works. This is a recent development. I've restarted my touchscreen about 20 times. The website says the same thing, that you're having trouble connecting to my home devices. How can I/can you fix this? I'm in a wheelchair and can't get out of the house fast enough when I'm leaving to set the alarm from the touchscreen. 

Official Employee

Re: xfinity home security app/website won't allow me to arm or disarm my alarm

 

Hello salad3, I am more than happy to assist you with getting your app to work with your security system. To get started can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?