since last week my home app will not work on my samsung galaxy 7. i have talked to a comcast tech for over 30 min. went to comcast and my phone store. i have uninstalled and reinstalled the app plus multiple web browsers. my app cont to say a web browser must be installed...what can i do..
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Thanks so much for taking the time to post here. I was able to pull up your account & share with engineering. We believe that what you are experiencing is related to an issue that we have been looking into already. We believe that our next app update should help & would like to follow up with you then.
Hi Kcstevens41656, have you tried using the app on another device? Do you get the same error when you login online? Do you have issues with any other Xfinity apps?
Can you please confirm that you have updated to the most recent version of the Xfinity Home app (9.10)?
Kcstevens41656 -- We'll need to get a support ticket opened for you. Please send me a PM with your name, either phone number or account, and the username you're signing in with. I'll get a ticket created for you.
I also cannot arm or disarm my Xfinity alarm system through the app any longer. I have an iPhone with the latest software installed. This issue just started happening since the last IOS update. Is there a resolution in the works for iPhones as well!
Which software version? My iPhone7 is 126.96.36.1993444.
You say remotely? Can you set it if you are within your residence?
I have a Galaxy 7 and just recently signed up for Comcast security and added a camera. I cannot connect to my system from it but I can connect from my iPhone and Samsung tablet. any idea what I can do to make it work sine the galaxy 7 is my main device?
Could you please start a new thread so it can be escalated to an Official Employee (OE)?
Thanks for getting in touch. We're currently looking into this issue. I can reach out when I have more information.
I have the same problem. In the meantime, my system is essentially useless since I am in a wheelchair and can't exit fast enough when I set the alarm from the touchscreen. Is there a possible ETA on this new, better update? Since this has been a problem for months?
salad3 wrote: I have the same problem. In the meantime, my system is essentially useless since I am in a wheelchair and can't exit fast enough when I set the alarm from the touchscreen. Is there a possible ETA on this new, better update? Since this has been a problem for months?
I replied to your original post on this issue, please reach back out to me there and we can continue on getting this resolved for you.