I am getting error 13999 on my app what do I need to do to fix this? I have uninstalled and installed and still getting same error. I tried logging in online an no problem what so ever with that.
Got a PM from ComcastRachel offering to again open a ticket so someone can contact me.
My service is working fine. It's the apps that don't work. All my black xfininty apps fail on my andriod Note 2 - and they are not only current but have been removed and installed many times.
Comcast - if you really want to help us, instead of wasting manhours contacting each of us and offering to open tickets, how about grabbing the necks of those responsible for the apps and get their attention that the apps do not work - and it's their job to make them work.... and until they are working, paychecks will be held because obviously they aren't doing their jobs for a long time.
Hi Windrider118 -
This forum is for the Mobile Apps & I would like to help you. The ticket I can open for you would investigate the error you are experiencing on the app. The work we do here on the forums (opening tickets, investigating errors) is directly funneled back to the Client Apps team & used in future releases.
I am also getting this error in IOS. On my phone I can dismiss this and the app works fine (both on Cellular and WiFi). On my sons IOS phone if he is on our WiFi network he gets the same error and can dismiss it. If he is on cellular it won't login, says he isn't on a network. This is with the new app, the old app gave no errors.
Hi Baloo75 -
I pulled up your account. I see you have an older version of our touchscreen, which is likely the issue here. We have found with the latest iOS release, that this has been causing 13999 errors for some users. This is something we are addressing & will be fixed in our next release, which will be out shortly. Additionally, I'd like to open a ticket for you to see if we can do anything in the meantime.
Thanks Rachel, I got a call the day after your post to schedule a service call. They came out today and replaced my touchpanel with a newer model and the errors in the iOS app are gone. Appreciate the help and the quick response.
Hi rlm023, Motj, Abartosch & rmsichel -
We are currently addressing an issue that is causing similar errors for customers who are using the Xfinity Home mobile app. Based on the times you've posted, it's likely you are affected. We are already working to resolve these issues.
I have noted your accounts so that I can follow up with each of you to make sure your issues have been addressed.
Hi rmsichel -
We believe to have found the source of the recent issues & I posted an update to the pinned thread on 9/16. I have already checked back into your account & see you have not experienced any 13999 errors since. Are you experiencing any other issues?
I keep getting the "error 13999" message when I try to sign in to the Xfinity Home app. This is very frustrating. Can someone help us fix this problem?
Nevermind. I just spoke with a Comcast rep and she explained that I should have downloaded the Xfinity tv app (not the "to go" or "home" apps). It's working now...
Hi mikehowejr -
I pulled up your account and do not see active Xfinity Home security service. This would be the source of the error you are experiencing on the app. Do you believe your account to be in error?
I am getting this error on both my iPhone and iPad.
Also, it took over 4 hours to receive the text alert when I entered my house while the alarm was armed.
Any help available?
Hi Dgarwood, Goldenstatefan, Jmg893 & Kburgher832 -
We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers are actively working on restoring full App & Portal functionality. I am adding your names and accounts to a ticket to confirm your issue is resolved once we've issued a fix. I will provide updates as they are available. I apologize for the inconvenience and thank you for your patience.
When this issue is resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end. Once we've confirmed that the App & Portal are functioning as intended, I will update the pinned thread so that updates are easily found.