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xfinity app fingerprint not working

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xfinity app fingerprint not working

I have a galaxy note 9 and it was working fine. But last week the android version of the phone was updated to android 9. Ever scince the update the fingerprint fuction on the app wont work to arm or disarm the system. I can log into the app and see the cameras but if I try to arm or disarm the system it wil give me an error code " To use fingerprint id,you"ll need to confirm your keypad code and fingerprint." after confirming the info app said it is all set, but after, trying to use the fingerprint it goes back and give me the same error massage. App is updated to its latest version as of 3/20/19. TIA for your prompt response and help.

 

Manny Hernandez