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Hi beckstershappy --
I pulled up your account & do not see active Xfinity Home security service. The Xfinity Home app is for customers of this service. This is the source of your error.
Rachel
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
