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mobile app

New Poster

mobile app

After I updated my mobile app today, we are now not able to arm or disarm the system. The screen will not allow you to scroll down to the keypad.
Official Employee

Re: mobile app

Hi mandywhite - 

 

I'd like to confirm you are tapping the Arm/Disarm Status button at the top of the Overview screen.

 

There is a card that reads "See What's New" that will explain this & walk you through the process.  I have also attached an image from the walkthrough which indicates the Arm/Disarm Status shield that you need to tap to bring up the keypad.

 

Are you able to access the keypad following these steps?  If you are still unable to access the keypad, could you please send a screenshot indicating where you are experiencing the problem?

 

Thanks,

Rachel

WalkthroughTourCard.png
ArmDisarmTourCard.png
New Poster

Re: mobile app

Yes I am and no I cannot get the keypad now.
Official Employee

Re: mobile app

Hi mandywhite - 

 

I am opening up a ticket to help you get this resolved.  Someone will be reaching out to you shortly.

 

Thanks,

Rachel

Official Employee

Re: mobile app

Hi mandywhite - 

 

Could you please update on whether or not you are still experiencing this problem?

 

Thank you!

Rachel