Community Forum

iPhone Xfinity App Issues

Frequent Visitor

iPhone Xfinity App Issues

I need to retart the app numerous times about 50% of the time for it to connect. I have reloaded the iPone app at least a dozen times and still have the same issues. 

 

Any idea on how to fix this issue?

Official Employee

Re: iPhone Xfinity App Issues

Hello PLCMAN. Please attempt the following:

 

  1. Completely Remove / Uninstall App
  2. Power Down Phone
  3. Power up Phone
  4. Download and install App

Please let us know if this resolves your issue. 

 

Official Employee

Re: iPhone Xfinity App Issues

PLCMAN -- 

 

Thanks for reaching out.  I was able to pull up your account & take a look.  I believe what you described may be related to another issue we recently resolved.  Can you please let me know if you are still experiencing this issue?

 

Thanks!

 

Rachel