Community Forum

home app won't open

New Poster

home app won't open

It says close app or send report....its been doing this for the past 24 hours
Official Employee

Re: home app won't open

mw83 -- 

 

Thanks for reaching out & letting us know.  I've pulled up your account & have shared with our engineering team.  We've made a change on our end, can you please try uninstalling/reinstalling the app now?

 

Thanks!

 

Rachel

New Poster

Re: home app won't open

I'm having the same issue...is there a problem with the system???
New Poster

Re: home app won't open

I uninstalled app and reinstalled app and it still says the same thing that home has stopped and to either close app or send report
Official Employee

Re: home app won't open

We released an app update today that we believe will correct this issue.  Can you please make sure you are using 9.6.11 & let me know if you continue to experience this issue?

 

Thanks!

 

Rachel

New Poster

Re: home app won't open

Yes the update worked... I am now able to use app again...THANKS!!!
Official Employee

Re: home app won't open

mw83 -- 

 

Thanks so much for taking the time to let me know!  Please don't hesitate to reach out if you need troubleshooting help in the future.

 

Rachel