Community Forum

error message 43401

clewis147
New Poster

error message 43401

i am getting the message #43401.  all my other services work fine.  I tried installing and uninstalling the app and still not working.

 

Please advise with tips!

ComcastRachelH
Official Employee

Re: error message 43401

clewis147 --

 

I pulled up your account and will Private Message you with more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
clewis147
New Poster

Error message on Home App #43401

I keep trying to log in and keeps giving me an error message of #43401.  I am signed in with the only email that was provided.

ComcastRachelH
Official Employee

Re: Error message on Home App #43401

clewis147 --

 

I responded to you above & have sent you a Private Message explaining the source of the error.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
clewis147
New Poster

Re: Error message on Home App #43401

Hi Rachel,

 

I did respond to the phone number and they let me know billing is not the issue.

 

 

ComcastRachelH
Official Employee

Re: Error message on Home App #43401

clewis147 --

I responded to you via Private Message.

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!