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error 43401

New Poster

error 43401

I'm unable to login into the Xfinity Home App for the Iphone.  I keep getting

error message 43401, authentication error.

I'm sure my current login and password are correct.

Hopefully the administrator can seen the username that will work.

 

RC

Official Employee

Re: error 43401

Hi coopmd - 

 

I pulled up your account & don't see active Xfinity Home service.  You must be an active subscriber of XH Security/Automation to use this app.  Please let me know if you have any further questions.

 

Thanks!

 

Rachel

New Poster

Re: error 43401

Thank you for the clarification.  I thought that app was the way to access viewing xfinity while away from home.

Would you please tell me how to watch shows that I've recorded on my dvr while away from home.

Thanks again.

 

coopmd

Official Employee

Re: error 43401

coopmd - 

 

Of course.  Currently we have two apps for Xfinity TV.  I believe you're looking to download the first.

 

Xfinity TV:  X1 Customers: Turn any device into a personal TV screen anywhere in your home. Stream any channel live, watch XFINITY On Demand™ and access your DVR shows on your tablet, smartphone or computer. Plus, you can download your recordings to watch on mobile devices, even when you’re offline. (Note: Only for customers with X1, in select markets – must have X1 DVR and cloud services to use DVR functionality.)

 

Xfinity TV Go: Take your entertainment with you, anywhere you go. Watch thousands of XFINITY On Demand™ TV shows and movies on your tablet, smartphone or computer, plus stream your favorite sports, news, and kids networks live. You can even download TV shows and movies from Showtime, Starz, Encore and Movieplex to your mobile device and watch them when you’re offline.

 

Hope that clarifies things further!  Please reach out if you have any more questions.

 

Thanks,

 

Rachel

New Poster

Re: error 43401

Thank you

Regular Visitor

Re: error 43401

I keep getting this error and im getting really frustrated 

 

Official Employee

Re: error 43401

Hi Weiserhugs -- 

 

I pulled up your account & don't see active Xfinity Home Security service.  The Xfinity Home app is for customers of this service.  If you believe this to be in error, please reach back out to me!

 

Thanks!

 

Rachel