Xfinity plant
Community Forum
Xfinity globe

cannot sign in on iPad

Frequent Visitor

cannot sign in on iPad

I am getting error 24500 invalid usernam/password when trying to login on my ipad. Checked on computer, I wasn't able to login on computer either. Recovered password on my computer, updated it and still not allowing me to sign in on iPad.


Accepted Solutions
Official Employee

Re: cannot sign in on iPad

Hi,

 

If the email address you signed up with Xfinity Home is not a Comcast domain you cannot use the mobile app. I sent you a private message. 

 

Shannon


All Replies
Official Employee

Re: cannot sign in on iPad

Hi,

 

If the email address you signed up with Xfinity Home is not a Comcast domain you cannot use the mobile app. I sent you a private message. 

 

Shannon

Frequent Visitor

Re: cannot sign in on iPad

OK, confirming that everything is working now. I was able to login into iPAd App and in account on computer.

Thanks again!