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cannot CONTINUOUSLY watch video feed

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cannot CONTINUOUSLY watch video feed

I am unable to CONTINUOUSLY monitor the video feed on ANY platform! I am logged-off of video feed after 2-3 minutes. However, I remain logged-in to the Xfinity Home application. 

 

Attempted platforms: Android tablet, Apple Ipad, Android phone, windows 10 desk top, and Xfinity Home application on my Comcast-Xfinity Cable Box/DVR. 

Silver Problem Solver

Re: cannot CONTINUOUSLY watch video feed


@Antinee wrote:

I am unable to CONTINUOUSLY monitor the video feed on ANY platform! I am logged-off of video feed after 2-3 minutes. However, I remain logged-in to the Xfinity Home application. 

 

Attempted platforms: Android tablet, Apple Ipad, Android phone, windows 10 desk top, and Xfinity Home application on my Comcast-Xfinity Cable Box/DVR. 


There is a setting somewhere where you can turn live recording off or on.  

 

Back

 
 

Back Camera

24/7 Video Recording

 

Camera View

                                                                 

MODELICamera2

SOFTWARE3.0.02.51

MACE0606609CB7F


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: cannot CONTINUOUSLY watch video feed

Hi @Antinee

 

Thank you for posting to the Xfinity Forums to make us aware of this. I just wanted to reach out to see if you are still having issues viewing your camera feed?  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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