Hi ericafam3 -
I private messaged you. I believe you are trying to sign in with an email not associated with your Xfinity Home security account.
Hi Shakeba -
I pulled up your account & see you don't have active Xfinity Home service listed on your account. The Xfinity Home app is for subscribers of this service. Do you believe this to be in error?
Hi clksmith09 -
To troubleshoot your issue, I need to be able to pull up your account. I am private messaging you for more information.
Post with personal info removed.
gabisdaddy, Sauron007, mhedstrom & gnmoeller -
I apologize for the frustration that this has caused. We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.