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camera won't stream on app

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Contributor

camera won't stream on app

I have six cameras and one wont stream on the app, it also wont show on the customer portal, but it works just fine on the touchscreen. Its the "Patio Camera".  Can someone go into my account and just fix it.  Its getting to the point where this is getting very frustrating considering i spend $400 a month for comcast.  Someone please fix it.

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Silver Problem Solver

Re: camera won't stream on app

Try calling XHome Services 1-877-298-0874


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Contributor

Re: camera won't stream on app

I hope you aren’t a problem solver like your title says. Do you think I haven’t called? I need a moderate to escalate my problem and get my problem fixed.
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Contributor

Re: camera won't stream on app

Where are the moderators? Why hasn’t anyone looked at my account and try to see what’s going on?