We recently experienced an issue with the Xfinity Home mobile app. I apologize for the frustration that this has caused. We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.
Having a similar problem. I have three cameras on my home system. All three function correctly with the touch screen. On the mobile app, two of the cameras function normally, the third camera will show video for about 5 seconds and then buffer. This behavior continues for a few cycles on the third camera until it then freezes and is not live anymore. The third camera was just replace with a new one yesterday by a technician and the behavior continues. I asked the technician about it and he said it was not the camera, something to do with the app.
Hi blockms -
I was able to pull up your account & look at the notes from your recent tech visit. I'm looking into the issue & will update you shortly.
blockms, Toshon & TomC1585 -
Tickets have been opened for each of you & a tech should reach out shortly.
Great to hear! Thanks for reaching out & letting me know!