Thanks for reaching out. I've been able to pull up your account & share with engineering to troubleshoot. In the meantime, getting crash logs from you would be helpful. I will private message you with more information. Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.
Thanks for reaching out. We are already looking into an issue with the XH mobile app & working on a fix. I've pulled up your account & shared with engineering to confirm that what you are experiencing is related & to troubleshoot. I will reach out when I have more information.
We have released an update to the iTunes App Store that we believe should resolve the issue. Please upgrade to 9.8.1 & reach out if you still continue to experience problems.
Thanks so much for taking the time to follow up & let us know. Please don't hesitate to reach out if you need anything in the future.
georgebarcelo -- I've responded to you via PM.
mesalazar, let's get this reported! Appreciate you letting us know here. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
Lespagnard, thanks for letting us know on the thread. Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.