Community Forum

Zen thermostat problem

New Poster

Zen thermostat problem

Every time I load the home app I get a pop up that says “sorry let’s try that again” it’s due to the schedule in the zen thermostat. I’ve called xfinity and they are telling me there is no fix. Has anyone else had this problem? And if so please let me know how you fixed it. It very annoying because it blocks everything I do on the app. Thank you.

Highlighted
Official Employee

Re: Zen thermostat problem

Rkhart98 -- 

 

Thanks for reaching out and letting us know.  I've been able to pull up your account & share with our engineering team.  We believe what you are experiencing is related to an issue we are currently looking into.  We plan to release a fix soon.  

 

 

Rachel