Solved: Re: Xfinity home app will not sign in - Xfinity Help and Support Forums

Bombsquad0420 · ‎04-10-2017

When I click on Xfinity home app it brings me to a web page asking me to authenticate my Xfinity home app but when I put my credentials in and click confirm or continue it brings me to another page telling me that this site has moved however I tried loading the website that it was move to but it will not load I have not been able to use my app for over 24 hours please fix this problem

ComcastRachelH · ‎04-10-2017

Bombsquad0420 --

Thanks so much for reaching out. We are already looking into this issue, but we can look at your account specifically. I'd like to private message you for more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

Rachel

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SLI_Fallen · ‎04-21-2017

My wife has been unable to get the home app installed and working either. Android LG K8. As of this writing 4/21/17 she is STILL getting (the supposedly fixed) "Were having trouble logging you in" message.... every time. I have uninstalled and reinstalled the app many times, she has reset her comcast account password and still were getting this. The issue is NOT FIXED!

Edit: May 12th now and no update, reply?? Hello, Comcast, is this thing on? This is a serious problem as only I can manage our security outside of the home. That is unacceptable.

SLI_Fallen · ‎05-20-2017

From ComcastJohn (in another thread. And I *DID* search pefore posting originally.) This workaround has allowed my wife to access the system remotely, logging in with my credentials.

"I believe you are attempting to login with a user account that is not assigned to your Xfinity Home account. Currently, you may only use one user account for your Home Security system. We are developing a way to support multiple users from the same household and we will be adding that ability soon. In the meantime, you will need to login with the original user associated with Xfinity Home."

Ok, so lets try this: *WHEN* the ability to log in with a user accound that is from the same household as the Home Account holder is, how will we know?

ComcastChe · ‎05-23-2017

Hi SLI_Fallen! Thanks for providing this information for other users. That is correct. In order to be able to log into an access your security, you must be using your primary Comcast user id and password. Since finding this info, have you had any other issues with your security?

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Dpalus2015 · ‎07-15-2017

This is happening to me currently. Can you help me out please?

ComcastChe · ‎07-20-2017

Hi Dpalus2015! Sure, I can help you. Just shoot me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me.

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mbkw · ‎07-23-2017

THis is also happening to me

RobertWy · ‎07-24-2017

@mbkw wrote:

THis is also happening to me

Try rebooting your smartphone.

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ComcastRachelH · ‎07-26-2017

mbkw --

To pull up your account, I need some more information. Can you please send me a private message with the phone number or @comcast.net email address associated with your account? To send a private message click on my name "ComcastRachelH", then click private message me.

Thanks!

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Yackuboskaeyc · ‎07-30-2017

I'm having the same issues. I can't log into the app. It keeps telling me to log into the app with the info I signed up with which I am and I even reset my password and it won't let me log in to access my home security. I've only had my home security for a week.

RobertWy · ‎07-31-2017

@Yackuboskaeyc wrote:
I'm having the same issues. I can't log into the app. It keeps telling me to log into the app with the info I signed up with which I am and I even reset my password and it won't let me log in to access my home security. I've only had my home security for a week.

What device are you using?

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ComcastRachelH · ‎08-01-2017

Yackuboskaeyc --

Thanks for reaching out. I pulled up your account & believe I found the source of the issue. Can you please try signing in again & let me know if you are successful?

Thanks!

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Yackuboskaeyc · ‎08-02-2017

Android

ComcastRachelH · ‎08-02-2017

Yackuboskaeyc --

I pulled up your account & am seeing successful app activity on my end. Please let me know if you need any more troubleshooting help.

Thanks!

Rachel

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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scotthayes3891 · ‎12-21-2017

To solve this issue go to setting, in setting go to your apps, click on storage an clear the data.

Kitkatco · ‎04-09-2019

I am having the same issue. I changed password and uninstalled!/reinstalled, no help. Login shows I'm already logged in and does nothing when clicking on submit. Ty

RobertWy · ‎04-09-2019

@Kitkatco wrote:
I am having the same issue. I changed password and uninstalled!/reinstalled, no help. Login shows I'm already logged in and does nothing when clicking on submit. Ty

Are you able to log into the Xhome website with a computer?

https://home.xfinity.com/

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