Solved! Go to Solution.
Thanks so much for reaching out. We are already looking into this issue, but we can look at your account specifically. I'd like to private message you for more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.
My wife has been unable to get the home app installed and working either. Android LG K8. As of this writing 4/21/17 she is STILL getting (the supposedly fixed) "Were having trouble logging you in" message.... every time. I have uninstalled and reinstalled the app many times, she has reset her comcast account password and still were getting this. The issue is NOT FIXED!
Edit: May 12th now and no update, reply?? Hello, Comcast, is this thing on? This is a serious problem as only I can manage our security outside of the home. That is unacceptable.
From ComcastJohn (in another thread. And I *DID* search pefore posting originally.) This workaround has allowed my wife to access the system remotely, logging in with my credentials.
"I believe you are attempting to login with a user account that is not assigned to your Xfinity Home account. Currently, you may only use one user account for your Home Security system. We are developing a way to support multiple users from the same household and we will be adding that ability soon. In the meantime, you will need to login with the original user associated with Xfinity Home."
Ok, so lets try this: *WHEN* the ability to log in with a user accound that is from the same household as the Home Account holder is, how will we know?
Hi SLI_Fallen! Thanks for providing this information for other users. That is correct. In order to be able to log into an access your security, you must be using your primary Comcast user id and password. Since finding this info, have you had any other issues with your security?
Hi Dpalus2015! Sure, I can help you. Just shoot me a private message verifying the first and last name of the account holder, and the street address associated with your services. To send a private message click on my name "ComcastChe", then click private message me.
THis is also happening to me
Try rebooting your smartphone.
To pull up your account, I need some more information. Can you please send me a private message with the phone number or @comcast.net email address associated with your account? To send a private message click on my name "ComcastRachelH", then click private message me.
I'm having the same issues. I can't log into the app. It keeps telling me to log into the app with the info I signed up with which I am and I even reset my password and it won't let me log in to access my home security. I've only had my home security for a week.
What device are you using?
Thanks for reaching out. I pulled up your account & believe I found the source of the issue. Can you please try signing in again & let me know if you are successful?
I pulled up your account & am seeing successful app activity on my end. Please let me know if you need any more troubleshooting help.