Community Forum

Xfinity home app not working

New Poster

Xfinity home app not working

I have a Google Pixel XL 2 and the 9.20.4 version on my phone. I can login to the app but I can't get anywhere from the home screen with the house on it. I don't even see any options for arming or disarming. There's just the option to add a device. What do I need to do?
Thanks
Silver Problem Solver

Re: Xfinity home app not working

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
Official Employee

Re: Xfinity home app not working

sickboy138 --

 

I've pulled up your account & shared with engineering so they can look into what's happening.  I'll reach out when I have more information.

 

Rachel