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Xfinity home app error 43401

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Xfinity home app error 43401

I am using the email I was given when I signed up for the service despite the error telling me otherwise. We are subscribed to the home service and the error keeps coming up despite using both of the emails and the username tied to my account.

Official Employee

Re: Xfinity home app error 43401

Hi jrubior7 - 

 

I pulled up your account & will private message you.

 

Thanks!

 

Rachel