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Xfinity home app error 43401

New Poster

Xfinity home app error 43401

Either my husband or I can get logged on to xfinity home. Very frustrating, please advise.
I've called xfiniry, his answer was maybe it's being uodated... Really????
Official Employee

Re: Xfinity home app error 43401

Hi Justwaxed - 

 

We believe to have addressed the issue causing these errors.  Can you please check that you are able to log in & let us know?

 

Thanks!

 

Rachel

New Poster

Re: Xfinity home app error 43401

Still an issue for me.
Official Employee

Re: Xfinity home app error 43401

Hi acomey -

 

We experienced an issue yesterday that led to increased 43401 errors.  We are addressing this issue.  I am following up with everyone who posted to the forums to make sure they are able to successfully log in.  I pulled up your account & see successful log ins this morning.

 

I'm very sorry for the inconvenience!

 

Thanks!

 

Rachel

New Poster

Re: Xfinity home app error 43401

I am getting the same error. What do I need to do?
Official Employee

Re: Xfinity home app error 43401

Hi moniquehillman - 

 

I'd like to confirm you are using the username provisioned when your Xfinity Home account was opened.  I will private message you with this username.

 

Thanks,

 

Rachel