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Xfinity home app crashes when I try to open on ipad

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Xfinity home app crashes when I try to open on ipad

The xfinity home app crashes when I try to open it on my iPad. My iPad has the latest update installed. 

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Official Employee

Re: Xfinity home app crashes when I try to open on ipad

Hi mn35 -- 

 

Thanks for reaching out.  I've pulled up your account & shared with engineering.  We released 9.8.1 yesterday to correct app crash issues.  Can you please confirm this is the app version you are using?  Can you also please let me know which model iPad you are using?

 

Thanks!

 

Rachel

New Poster

Re: Xfinity home app crashes when I try to open on ipad

Hi Rachel, 

Thank you for such a prompt reply! I just installed the update- evidently it hadn't been pushed through yet when I posted last night. It works perfectly now. A big thank you to the techs and engineers behind the scene who fixed this issue too. 

Official Employee

Re: Xfinity home app crashes when I try to open on ipad

mn35 --

 

Thanks so much for following up!  Glad we were able to get this resolved for you.  Please don't hesitate to reach out if you need anything in the future.

 

Rachel