We wanted to provide you with an update on iOS 9 as it related to the XFINITY Home iOS app. Today, Apple is scheduled to release iOS 9, the latest version of their operating system. While the XFINITY Home mobile app runs well on iOS9 and we have not observed any problems with functionality, you may notice some minor UI misalignments. Our team is finalizing our changes so that our application will look just as beautiful on iOS 9 as it does on iOS 8. If you are experiencing any issues related to the iOS 9 update, please feel free to respond to this thread and we’ll investigate it as part of our on-going work.
Kriewis07, are you sure you are logging in with your primary Comcast email address? I think that is what is causing a lot of subscribers to have this issue!
I am trying to sign into the Xfinity Home app and I am continually getting errors. Comcast - in there infinite knowledge - set up Xfinity home on my secondary email address and not the primary on the account. I sign into the Web Portal with my secondary email - but neither email address will work on the iPhone app.
Anyone have any ideas?
I have contacted support twice and nobody can tell me what email to use - They are escalating and it will be 48 to 96 hours. If I do not get a response soon I will be cancelling my service as I am still int he 72 hour period. Sofar nobody has contacted me!!!!!
Hi JRosinke88 -
I pulled up your account & see successful sign ins & activity. Are you still experiencing this issue? Additionally, I can update your account information to reflect the @comcast.net email address you'd prefer to use when signing in to your account. If you'd like to have that updated, please private message me.
Hi krlewis07 -
I pulled up your account & see you are trying to sign in with an email address that is not associated with your Xfinity Home security account. The address you are trying looks to be the primary on your general Comcast account. I will private message you with the email address to use with the Xfinity Home mobile app.
Hi Billmcgough3 -
I responded to you on the other thread. Were you able to follow the below steps?
If you have, we can move forward with more troubleshooting.
Hi Chybrown -
We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers are actively working on restoring full App & Portal functionality. I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix. I will provide updates as they are available. I apologize for the inconvenience and thank you for your patience.
Hi Bonefishmak -
We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end. I will provide updates to the pinned message at the top of this thread as they become available. I apologize for the inconvenience and thank you for your patience.
Thomas41 & Mtbiers -
I apologize for the frustration that this has caused. We’ve been able to restore service. If you’re still experiencing issues, please PM me, but we expect that users will regain functionality. We’re continuing to work the issue and will post an update if we encounter additional service interruptions.