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Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

New Poster

Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

downloaded from app store on sign in it attempts to load and then crashes

 

have deleted uninstalled etc- tried on several iphones

Official Employee

Re: Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

Hi dee51 -- 

 

To troubleshoot, I need more information from you.  I will contact you via Private Message.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel

New Poster

Re: Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

I am having the same problem since I updated the app...crashing instantly after opening. Thanks
Admin1

Re: Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

Scoobieboy -- I can help troubleshoot. Are you still using iOS 9.3.5 or did you update that? Does it crash when connected to WiFi, Mobile Data, or both?