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Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

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New Poster

Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

downloaded from app store on sign in it attempts to load and then crashes

 

have deleted uninstalled etc- tried on several iphones

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Official Employee

Re: Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

Hi dee51 -- 

 

To troubleshoot, I need more information from you.  I will contact you via Private Message.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
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New Poster

Re: Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

I am having the same problem since I updated the app...crashing instantly after opening. Thanks
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Official Employee

Re: Xfinity Home app crashing immediately after opening iphone 6 ios 9.3.5

Scoobieboy -- I can help troubleshoot. Are you still using iOS 9.3.5 or did you update that? Does it crash when connected to WiFi, Mobile Data, or both? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!