Xfinity Home Security App

[LeslieStu]

Is the home security app still having problems?  I'm not able to connect with my system using my app.  System is still working at home, but have to arm and disarm using the panels.

[bonniebjo]

Xfinity has gone over the cliff. Your apps from the Apple Store are not working

[RobertWy]

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@LeslieStu wrote:

Is the home security app still having problems?  I'm not able to connect with my system using my app.  System is still working at home, but have to arm and disarm using the panels.

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Are you logging in with the correct username/password?

https://customer.xfinity.com/#/settings/security#username-password

[WLP-Colorado]

Yes it is still having problems!
I can attest to that.

[RobertWy]

I have the latest version on my iPhone11 and it works every day.

Try calling XHome Services 1-877-298-0874 as a long shot.

[WLP-Colorado]

Well at least you have it working.

Seems I am in a very vast group that it does not work for.

[RobertWy]

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@WLP-Colorado wrote:
Well at least you have it working.

Seems I am in a very vast group that it does not work for.

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Did you try calling XHome Services 1-877-298-0874?

[WLP-Colorado]

I get the same help in person, in chat, on the phone as I do here... nothing.

No one can figure it out.

It’s clearly a developer issue.