Community Forum

Xfinity Home Security App

LeslieStu
New Poster

Xfinity Home Security App

Is the home security app still having problems?  I'm not able to connect with my system using my app.  System is still working at home, but have to arm and disarm using the panels.

bonniebjo
New Poster

Re: Xfinity Home Security App

Xfinity has gone over the cliff. Your apps from the Apple Store are not working

RobertWy
Silver Problem Solver

Re: Xfinity Home Security App


@LeslieStu wrote:

Is the home security app still having problems?  I'm not able to connect with my system using my app.  System is still working at home, but have to arm and disarm using the panels.


Are you logging in with the correct username/password?

https://customer.xfinity.com/#/settings/security#username-password


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I am just a customer, volunteering my time to help other customers here in the Forums.
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WLP-Colorado
Contributor

Re: Xfinity Home Security App

Yes it is still having problems!
I can attest to that.
RobertWy
Silver Problem Solver

Re: Xfinity Home Security App

I have the latest version on my iPhone11 and it works every day.

Try calling XHome Services 1-877-298-0874 as a long shot.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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WLP-Colorado
Contributor

Re: Xfinity Home Security App

Well at least you have it working.

Seems I am in a very vast group that it does not work for.
RobertWy
Silver Problem Solver

Re: Xfinity Home Security App


@WLP-Colorado wrote:
Well at least you have it working.

Seems I am in a very vast group that it does not work for.

Did you try calling XHome Services 1-877-298-0874?


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
WLP-Colorado
Contributor

Re: Xfinity Home Security App

I get the same help in person, in chat, on the phone as I do here... nothing.

No one can figure it out.

It’s clearly a developer issue.