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Xfinity Home App

Problem Solver

Xfinity Home App

Why is the app on my Android phone different than the app on my Apple IPad? I can now turn my rules on and off on my phone, but cannot on my iPad. I think this is a good feature and would like it on the iPad also!
Official Employee

Re: Xfinity Home App

Hi Rjmmoon -

 

We are getting ready to release our redesigned iOS app.  Please watch for updates.

 

Thanks!

 

Rachel


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Problem Solver

Re: Xfinity Home App

Thanks
Problem Solver

Re: Xfinity Home App

Got the iPad update a short time ago...glad to see something new...thanks Comcast!
Official Employee

Re: Xfinity Home App

Happy you are enjoying the iOS update!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Xfinity Home App

Your update just arrived. It updated fine on my iPad, HOWEVER, it won't even load on my iPhone, just sits there and says loading. It has been doing this for an hour. Disabling my phone for this app basically makes it useless since I don't pack around my iPad everywhere, like I do with the phone. Geat job, saying it was optimized for 5's and 6's and killing any other phone!

Official Employee

Re: Xfinity Home App

Hi mosodak - 

 

We still support the iPhone 4s.  If you are having difficulty downloading the update, please try Apple Support: https://www.apple.com/support/itunes/contact/

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!