Xfinity Home App not connecting

[Ajchapp84]

My ios Xfinity Home App goes to the Overview screen and the three loading dots will light up but the app does not connect. The app will not go beyond this screen.

[enroberts · Accepted solution]

Good morning.  We are currently having an issue with our Xfinity Home server that the app connects to.  Systems can still be armed and disarmed from the touchscreen in the home, but the app will not currently allow some users to login.  Sorry for the inconvenience and thank you for your patience as we work through this trouble.

[ComcastRachelH]

Hi Ajchapp84 -- 

At this time, we believe this issue to be resolved.  Please reach out to us if you are still experiencing any issues & we can troubleshoot with you directly!

Thanks!

Rachel

[chuckw9]

I am having the same problem right now. So the issue is not resolved for me. Please let me know what I needed to do to correct. Thanks..

[dbarton291]

The issue is not resolved.  Works once, maybe twice now, but still stops.  Reboot phone, usually works for once maybe twice and starts all over.

[ComcastRachelH]

Hi chuckw9 --

Thank you for reaching out to us & letting us know! We have been investigating this issue & believe the camera issues should be resolved. Can you let us know if you are still experiencing any issues?

Thanks!

Rachel

[Dmyers50]

Hi,

I have been having issues getting the XH app to refresh recently forcing my to close the app and reopen it. This morning after leaving my house I opened the app and was prompted to log in. I entered my username and password and the app appeared to be opening but instead looped me back to the log-in page. I tried rebooting my phone and now I get an error 500 message when attempting to open the xh app. Would you please look into this?

[ComcastRachelH]

Hi Dmyers50 -- 

I pulled up your account & see successful app activity since posting.  Are you still experiencing this issue?

Thanks!

Rachel

[lospratts]

Hi - I am having trouble with my xfinity android app.  It stalls on the login screen - I see the three dots moving and it says now connecting to your home.  But it stalls and never leaves.  I have uninstalled and reinstalled three times with no success.  I have been able to log in to the website and that works great.  But I can't do anything with the phone.  

[RobertWy]

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@lospratts wrote:

Hi - I am having trouble with my xfinity android app.  It stalls on the login screen - I see the three dots moving and it says now connecting to your home.  But it stalls and never leaves.  I have uninstalled and reinstalled three times with no success.  I have been able to log in to the website and that works great.  But I can't do anything with the phone.  

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Which Adroid device do you have?

My Samsung tablet can run the app.

[ComcastRachelH]

lospratts --

Thanks for reaching out.  Our engineering team is already looking into this issue.  I was able to pull up your account information & share it with them.  I will reach out when I have more information!

Thanks!

Rachel

[namohalko]

I chatted with an xfinity agent a few days ago and they escalated the issue to Tier 2 Support. I am still waiting to hear back from them. I figured out how to resolve the issue myself. On your cell phone, pull up the app and clear the data for the xfinity home app and it resolves the issue.