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Xfinity Home App keeps asking for login info

New Poster

Xfinity Home App keeps asking for login info

I keep having to login when I open the Xfinity Home app. I have re-installed the app at least 3 times already. I have a Samsung S8+. Has anyone seen this before?
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Official Employee

Re: Xfinity Home App keeps asking for login info

Hi fatNfurious -- 

 

Thanks for taking a moment to let us know.  I've been able to pull up your account & share with engineering.  I will reach out when I have more information!

 

Thanks!

 

Rachel


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Regular Visitor

Re: Xfinity Home App keeps asking for login info

Happening to both me and my husbsnd as well.
Frequent Visitor

Xfinity Home App on Iphone

Hello,

 

I now have to log in everytime I want to access my xfinity home app, before it would open automatically with out the need to enter my credentials, how do i go  back to that setting? i really dont like having to enter my credentials everytime i need to access mt app. Thanks in advance!

Silver Problem Solver

Re: Xfinity Home App on Iphone

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Xfinity Home App on Iphone

Can you both please confirm that you are using the most recent version of the Xfinity Home app?  If not, please try updating.


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Regular Visitor

Re: Xfinity Home App on Iphone

My app updated last night and it don't work. I signed out and back in. Uninstalled and reinstalled app with no luck. It's on the welcome to Xfinity home. Add device
Official Employee

Re: Xfinity Home App on Iphone

Gcruz1 -- Thanks for reaching out.  I want to make sure I'm pulling up the correct account & will need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

Rachel


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New Poster

Re: Xfinity Home App keeps asking for login info

Its happening to me now i sign in n it takes me nack and asks for my password again when i put it in like multiple times it goes to my account than goes back to ask for my password. I need help as well
New Poster

Re: Xfinity Home App keeps asking for login info

Its happening on my page as well. I log in than it takes me back and ask for my password i can't manage my account or anything
Silver Problem Solver

Re: Xfinity Home App keeps asking for login info


@Mistynluis wrote:
Its happening on my page as well. I log in than it takes me back and ask for my password i can't manage my account or anything

Are you able to log in to the website?

https://home.xfinity.com/

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Xfinity Home App keeps asking for login info

It's happening to my account right now. Keep asking for my password no matter how many times I finish entering it. 

Silver Problem Solver

Re: Xfinity Home App keeps asking for login info


@leduy10192 wrote:

It's happening to my account right now. Keep asking for my password no matter how many times I finish entering it. 


Try calling XHome Services 1-877-298-0874

If they can't help, try calling 1800comcast.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Xfinity Home App keeps asking for login info

Hello all,

  I see that this problem has effected many of us.  I wonder as of 5/20/2019, Is there a fix to this?

I only began experiencing this problem the last 2 days.  

  I'm wondering if I'm having a different problem.  When I go to my Xfinity home page, I need to sign in each time.  Is this the same problem talked about here?  If not, I appologize.

Official Employee

Re: Xfinity Home App keeps asking for login info

madthai -- Thanks for reaching out.  Can you please try changing your default web browser to Chrome by performing the following steps & let me know if this resolves the issue for you?

1. Install the Chrome App (if you don't already have it installed)
2. Navigate to Settings > Apps
3. On the top right, click on the three dots
4. Click on Default Apps
5. Change the Browser App > Chrome
6. Launch the Xfinity Home Mobile app


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Regular Visitor

Re: Xfinity Home App keeps asking for login info

Still having the same issue. Changed the default browser to Chrome  as instructed.

Regular Visitor

Re: Xfinity Home App keeps asking for login info

Same exact issue on Note 8. Was told to change default browser to Chrome even though it was already set to chrome and then I was told to double check that it was indeed set to chrome and then silence after that.

Official Employee

Re: Xfinity Home App keeps asking for login info

Hi all, 

 

Thanks for posting about your issues with the XFINITY Home app. Hmm sounds like an issue with stored data on the app. Please send me a private message with your full name so we can begin troubleshooting.


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Regular Visitor

Re: Xfinity Home App keeps asking for login info

There was an update released yesterday for the app that resolved the login issue for anyone that hasn't already downloaded the update.

Regular Visitor

Re: Xfinity Home App keeps asking for login info

Robert <edited>

Regular Visitor

Re: Xfinity Home App keeps asking for login info

Are you saying IE no longer works correctly witn Xfinity?

Official Employee

Re: Xfinity Home App keeps asking for login info

Robert Sears

madthai, if you click my name, you'll see an option to send me a private message on the next page, mid right of page. 


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Official Employee

Re: Xfinity Home App keeps asking for login info

madthai, glad the cleared cache and cookies did the trick. Please post again if you need further assistance! 


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