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Xfinity Home App keeps asking for login info

New Poster

Xfinity Home App keeps asking for login info

I keep having to login when I open the Xfinity Home app. I have re-installed the app at least 3 times already. I have a Samsung S8+. Has anyone seen this before?
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Official Employee

Re: Xfinity Home App keeps asking for login info

Hi fatNfurious -- 

 

Thanks for taking a moment to let us know.  I've been able to pull up your account & share with engineering.  I will reach out when I have more information!

 

Thanks!

 

Rachel


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Regular Visitor

Re: Xfinity Home App keeps asking for login info

Happening to both me and my husbsnd as well.
Frequent Visitor

Xfinity Home App on Iphone

Hello,

 

I now have to log in everytime I want to access my xfinity home app, before it would open automatically with out the need to enter my credentials, how do i go  back to that setting? i really dont like having to enter my credentials everytime i need to access mt app. Thanks in advance!

Silver Problem Solver

Re: Xfinity Home App on Iphone

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Xfinity Home App on Iphone

Can you both please confirm that you are using the most recent version of the Xfinity Home app?  If not, please try updating.


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Regular Visitor

Re: Xfinity Home App on Iphone

My app updated last night and it don't work. I signed out and back in. Uninstalled and reinstalled app with no luck. It's on the welcome to Xfinity home. Add device
Official Employee

Re: Xfinity Home App on Iphone

Gcruz1 -- Thanks for reaching out.  I want to make sure I'm pulling up the correct account & will need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

Rachel


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Xfinity Home App keeps asking for login info

Its happening to me now i sign in n it takes me nack and asks for my password again when i put it in like multiple times it goes to my account than goes back to ask for my password. I need help as well
New Poster

Re: Xfinity Home App keeps asking for login info

Its happening on my page as well. I log in than it takes me back and ask for my password i can't manage my account or anything
Silver Problem Solver

Re: Xfinity Home App keeps asking for login info


@Mistynluis wrote:
Its happening on my page as well. I log in than it takes me back and ask for my password i can't manage my account or anything

Are you able to log in to the website?

https://home.xfinity.com/

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New Poster

Re: Xfinity Home App keeps asking for login info

It's happening to my account right now. Keep asking for my password no matter how many times I finish entering it. 

Silver Problem Solver

Re: Xfinity Home App keeps asking for login info


@leduy10192 wrote:

It's happening to my account right now. Keep asking for my password no matter how many times I finish entering it. 


Try calling XHome Services 1-877-298-0874

If they can't help, try calling 1800comcast.

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I am just a customer, volunteering my time to help other customers here in the Forums.
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