Hi fatNfurious --
Thanks for taking a moment to let us know. I've been able to pull up your account & share with engineering. I will reach out when I have more information!
I now have to log in everytime I want to access my xfinity home app, before it would open automatically with out the need to enter my credentials, how do i go back to that setting? i really dont like having to enter my credentials everytime i need to access mt app. Thanks in advance!
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Can you both please confirm that you are using the most recent version of the Xfinity Home app? If not, please try updating.
Gcruz1 -- Thanks for reaching out. I want to make sure I'm pulling up the correct account & will need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.
Its happening on my page as well. I log in than it takes me back and ask for my password i can't manage my account or anything
Are you able to log in to the website?
It's happening to my account right now. Keep asking for my password no matter how many times I finish entering it.
Try calling XHome Services 1-877-298-0874
If they can't help, try calling 1800comcast.
I see that this problem has effected many of us. I wonder as of 5/20/2019, Is there a fix to this?
I only began experiencing this problem the last 2 days.
I'm wondering if I'm having a different problem. When I go to my Xfinity home page, I need to sign in each time. Is this the same problem talked about here? If not, I appologize.
madthai -- Thanks for reaching out. Can you please try changing your default web browser to Chrome by performing the following steps & let me know if this resolves the issue for you?
1. Install the Chrome App (if you don't already have it installed)
2. Navigate to Settings > Apps
3. On the top right, click on the three dots
4. Click on Default Apps
5. Change the Browser App > Chrome
6. Launch the Xfinity Home Mobile app
Same exact issue on Note 8. Was told to change default browser to Chrome even though it was already set to chrome and then I was told to double check that it was indeed set to chrome and then silence after that.
Thanks for posting about your issues with the XFINITY Home app. Hmm sounds like an issue with stored data on the app. Please send me a private message with your full name so we can begin troubleshooting.
There was an update released yesterday for the app that resolved the login issue for anyone that hasn't already downloaded the update.
madthai, if you click my name, you'll see an option to send me a private message on the next page, mid right of page.
madthai, glad the cleared cache and cookies did the trick. Please post again if you need further assistance!