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Xfinity Home App for android

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Xfinity Home App for android

When I tried to open my Home app it asked me to login and now will only take me to Welcome to Xfinity Home and Add a Device is my only option.  Help!

Official Employee

Re: Xfinity Home App for android

Hi Melissa448 -- 

 

I pulled up your account & do not see active Xfinity Home service on your account.  When you log into the XH app as an Internet customer, what you're seeing is expected behavior.  Can you provide a little more detail about what you're trying to do? 

 

Rachel

New Poster

Re: Xfinity Home App for android

I'm trying to figure out what happened.  I am a secondary user on an account in Stuart, Florida.  I have a new account in Hollywood, Fl that includes security.  Everything was fine last night, now I can't access that account.  Would the account number help?

Official Employee

Re: Xfinity Home App for android

Melissa448 --

 

Thanks so much for the additional details.  Yes, the account number would help!  Can you please send that over to me via Private Message?  You can send a PM by clicking on my username (ComcastRachelH) & then on "Private Message Me."

Thanks!

Rachel