I recently had the XFinity home security system installed and it worked well for two weeks. Now, I am experiencing the same issues that I see have been persisting for many users from all of the posts on this board.
Mobile App error #43999 from both my phone and my wife's (iPhone 6 with all software updates and apps recently updated, uninstalled Xfinity Home app, restarted phone multiple times, attempted to sign in directly to Xfinity home website from my phone on wifi and cell data, attempted to sign in directly to Xfinity home website from my office PC, tried both Comcast usernames that I have had), nothing is working. This defeats the entire purpose of the system and is making me feel vulnerable since I cannot monitor my home as advertised.
The fact that this has been happening for many users for more than two months makes me very skeptical and nervous. Please add me to the list of customers that need a resolution ASAP.
Hi CircleLimit -
I am trying to pull up your account, but need additional information from you. I am private messaging you.
Thank you for replying. I just spoke with a Tier 3 Support person who was able to resolve my issue. In doing so, he had to create a new username for me so I cannot go back to view your private message.
The issue appeared to be due to me having multiple usernames. The Tier 3 support guy created a new username and password for me, I was able to log in to both the Home Mobile App and directly to your website while he was on the phone. The issue appears to be resolved.
Hi circlelimit11 -
Great news! Thanks for reaching out and letting me know. If you need anything in the future, please don't hesitate to post.
I replied to you on another thread, too. We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.
Hi cagl_slavic -
To troubleshoot the issue you are experiencing, i need to pull up your account. I have private messaged you for additional information.