Lothorian -- Thanks for reaching out. Can you please try clearing the app cache/app data for the Xfinity Home app?
Clear App Cache -
Settings > Apps > Tap Xfinity Home app > Storage > CLEAR CACHE
Clear App Data -
Settings > Apps > Tap Xfinity Home app > Storage > CLEAR DATA > DELETE
Once you perform these steps, can you let me know if you're able to sign in successfully?
Lothorian -- Thanks so much for performing those steps & getting back to me. I've pulled up your account & shared with engineering to troubleshoot. I'll reach out when I have more information.
Some followup troubleshooting steps/questions for you --
Are you able to sign into Xfinity Home (home.xfinity.com) via a computer?
Can you confirm the default Browser app you are using? You can check this by navigating to --
Settings > Apps > Tap the three dots in the top right > Default Apps
From there you should see what Browser app is default.
Lothorian -- So glad to hear it. Please reach out if you need any troubleshooting help in the future.