We released an app update today that we believe will correct this issue. Can you please make sure you are using 9.6.11 & let me know if you continue to experience this issue?
I've responded to you in another thread -- we're looking into this issue!
Freddy6 -- I pulled up your account & see successful app activity on my end. Are you still experiencing an issue?
Cgolston - Can you try updating the app?