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XFINITY HOME APP CRASHING AFTER LATEST UPDATE

New Poster

XFINITY HOME APP CRASHING AFTER LATEST UPDATE

Hi.... my Xfinity Home App won't open since the most recent update. It crashes when trying to open. I have uninstalled and reinstalled it without success. I have an Android OS. I never had a problem until this update. The only thing that was remotely an issue before, was after we added the thermostat, I would some times get an error message on the app when adjusting the temp.
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Official Employee

Re: XFINITY HOME APP CRASHING AFTER LATEST UPDATE

We released an app update today that we believe will correct this issue.  Can you please make sure you are using 9.6.11 & let me know if you continue to experience this issue?

 

Thanks!

 

Rachel

Frequent Visitor

Re: XFINITY HOME APP CRASHING AFTER LATEST UPDATE

 My app also crashes on my iPad after the latest update 

Official Employee

Re: XFINITY HOME APP CRASHING AFTER LATEST UPDATE

georgebarcelo -- 

 

I've responded to you in another thread -- we're looking into this issue!

 

Thanks!

 

Rachel

New Poster

Re: XFINITY HOME APP CRASHING AFTER LATEST UPDATE

Just updated my phone to Android 9 now app doesn't work how do u get that version of the app
Official Employee

Re: XFINITY HOME APP CRASHING AFTER LATEST UPDATE

Freddy6 -- I pulled up your account & see successful app activity on my end.  Are you still experiencing an issue?

Regular Visitor

Re: XFINITY HOME APP CRASHING AFTER LATEST UPDATE

I am using iPhone 6 Plus and after upgrade of App am not able to connect to cameras over cellular data.
Official Employee

Re: XFINITY HOME APP CRASHING AFTER LATEST UPDATE

Cgolston - Can you try updating the app?