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Video streaming not working on iPhone app

New Poster

Video streaming not working on iPhone app

The video portion of the app isn't working on my phone. I have iPhone 6 with iOS 10.2 beta and it has worked until the beta came out.
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Official Employee

Re: Video streaming not working on iPhone app

Hi Gipsonsa -- 

 

I have opened up a ticket on your behalf to look into the issue you are experiencing.  A tech should reach out to you shortly to troubleshoot.

 

Thanks!

 

Rachel

New Poster

Re: Video streaming not working on iPhone app

IOS 10 is still in the beta stages. I am having the same issues but only with the HD camera no live streaming, so sending a tech out not sure how they will be able to help because it is a app and IOS 10 beta issues
Official Employee

Re: Video streaming not working on iPhone app

Hi Ljohn4076 -- 

 

I mentioned opening a ticket to have a tech reach out to the above customer by phone to speed up resolution of the issue.  The above user's issue was resolved by going back to the iOS 9.3.2 version.  This should help resolve the issue you are experiencing with cameras as well.

 

Thanks,

 

Rachel