Community Forum

Update

New Poster

Update

Updated the app last night. Today it keeps crashing. Opens for a second and then quits. Help!
New Poster

Crash

9.8.0 crashing
New Poster

Crash - Support Line Not Aware

App crashing. Support line has no clue. 3 days now.
Official Employee

Re: Update

12356546 -- 

 

Thanks for reaching out.  We are already looking into an issue with the XH mobile app & working on a fix.  I've pulled up your account & shared with engineering to confirm that what you are experiencing is related & to troubleshoot.  I will reach out when I have more information.

 

Thanks!

 

Rachel

New Poster

Home App Crash

Comcast support is telling people to wipe their phone and then reinstall the home app. Alternatively, Comcast support is telling people to call Apple. What is going on?
Silver Problem Solver

Re: Home App Crash


@12356546 wrote:
Comcast support is telling people to wipe their phone and then reinstall the home app. Alternatively, Comcast support is telling people to call Apple. What is going on?

https://forums.xfinity.com/t5/Xfinity-Home-App/Current-Issue-with-iOS-XFINITY-Home-Mobile-App/m-p/30...


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.