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Unable to set alarm through app

New Poster

Unable to set alarm through app

My app keeps saying error unable to connect alarm settings. I really need my app to work to secure my home.
Problem Solver

Re: Unable to set alarm through app

Make sure you are trying to sign in with your primary email address.

Official Employee

Re: Unable to set alarm through app

Hi David20031 - 

 

We are currently addressing an issue that is causing similar errors for customers who are using the Xfinity Home mobile app.  Based on the times you've posted, it's likely you are affected.  We are already working to resolve these issues.  

 

I have noted your account so that I can follow up with you to make sure your issue has been addressed.

 

Thanks!

 

Rachel