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Unable to arm or disarm home security from the Xfinity Home app

New Poster

Unable to arm or disarm home security from the Xfinity Home app

For nearly a week we have been unable to utilize the Xfinity Home app to either arm, or disarm the alarm system. We are also unable to arm or disarm from a the web portal on a computer.
Expert

Re: Unable to arm or disarm home security from the Xfinity Home app

Do you get any message in response to the failure to connect?

Official Employee

Re: Unable to arm or disarm home security from the Xfinity Home app

 

Farenheit_451, are you coming across any errors on your touch screen?