Unable to Arm/Disarm Remotely

[AngLala]

Yesterday I noticed that I was unable to disarm my system remotely from both my iPhone 6 and Samsung Galaxy S8. I've uninstalled and reinstalled the apps on both devices. Today I'm still unable to use the apps on those devices so I attempted to arm via home.xfinity.com and nothing happened. So it seems I'm completely unable to use my system remotely. I spoke to someone yesterday about the app via chat but I didn't know it that it wouldn't work online either. When trying to arm on the iPhone I get error 13999, online it just never arms (I've waited several minutes and nothing happens).

[RobertWy]

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@AngLala wrote:

Yesterday I noticed that I was unable to disarm my system remotely from both my iPhone 6 and Samsung Galaxy S8. I've uninstalled and reinstalled the apps on both devices. Today I'm still unable to use the apps on those devices so I attempted to arm via home.xfinity.com and nothing happened. So it seems I'm completely unable to use my system remotely. I spoke to someone yesterday about the app via chat but I didn't know it that it wouldn't work online either. When trying to arm on the iPhone I get error 13999, online it just never arms (I've waited several minutes and nothing happens).

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One thing to try - call XHome Services 1-877-298-0874

[ComcastRachelH]

AngLala - Thanks for reaching out. To pull up your account, I need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks! Rachel

[timguthrie]

I get Error code 13999 when trying to arm or disarm remotely. A tech was to call me back but called during dinner at a resturant and when I tried to call back... he was gone. Can anyone assist?