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Security system app

New Poster

Security system app

My I phone keeps asking for my name and password and will not connect to my security system
Frequent Visitor

Re: Security system app

I have the same problem

New Poster

Re: Security system app

Same!! My home security app doesn’t work. :-( very frustrated
New Poster

Re: Security system app

Apparently it repaired its self 🤷‍♀️👍working this morning ????
Official Employee

Re: Security system app

Thank you for reaching out.

We apologize for the inconvenience some of you experienced Sunday evening.  An issue occurred that prevented access to the Xfinity Home mobile, X1 and web applications. Please rest assured that during that period of time, all of your home security features were working and your homes were protected. The issue has been resolved and we are taking steps to avoid a recurrence of the same issue in the future.


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