The mobile app works fine on my Verizon GSIII when connected to WiFi, but does not work at all when connecting via 4G. App will not connect to server.
I am not a satisfied customer.
There might have been a recent software update for the phone (from Verizon) that could address some connectivity issues. Might be worth making sure that the latest update is on the phone (and the latest version of the Xfinity Home app is being used).
We are actively assessing this reported defect. We made a system change within the past 12 hours that could, in part, alleviate this specific issue. Could you please confirm whether you're still having this issue this morning?