Are you still experiencing this issue?
Hi Kuczmarshall -
I believe the error stems from the model of touchscreen you have. I've opened up a ticket & a tech should be reaching out to you shortly.
Ho HughesC58. Sorry for the experience you are having. This was a known service interruption that should now be resolved. Can you confirm if you are still getting that error? If so, please send me a private message by clicking on my name, "ComcastChe" then click private message me.
In the body of this message please verify the first and last name of the account holder, and the street address associated with your services.
Would you be able to check the "Choose this solution" box?
Thanks for letting us know!