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Problem w/Updated "Home" iOS App

New Poster

Problem w/Updated "Home" iOS App

Just downloaded today's iOS "Home" app update (10/21/2015) and keep getting "Error: #43401."

 

Anyone else run into this?

Contributor

Re: Problem w/Updated "Home" iOS App

Absolutely. Complete garbage as usual

Official Employee

Re: Problem w/Updated "Home" iOS App

We recently experienced an issue with Xfinity Home iOS Mobile App v7.2.1.  Users will experience successive 43401 errors followed by a 13999 error message.  Our team is already aware of this issue & are working on getting our fix pushed to users.  

New Poster

Re: Problem w/Updated "Home" iOS App

Keep getting this error and cannot get logged in. I've uninstalled and reinstalled the app with no luck. Can anyone help me with this? I already have a ticket number CR54547855. I've been fighting with this for a month and still can get any help. It use to work perfect a month ago.

Official Employee

Re: Problem w/Updated "Home" iOS App

Hi RAYMARQUEZ22253 - 

 

I've pulled up your account & would like to private message you to confirm the email address you are using to sign in.

 

Thanks,

 

Rachel