Community Forum

No Zen option in Xfinity home app.

New Poster

No Zen option in Xfinity home app.

xfinity app does not list the Zen thermostat. I downloaded he app today to pair with a new Thermostat and Zen is not an option in the list.
Silver Problem Solver

Re: No Zen option in Xfinity home app.


@Briandavidbaker wrote:
xfinity app does not list the Zen thermostat. I downloaded he app today to pair with a new Thermostat and Zen is not an option in the list.

Hmm, I don't know if this means anything, but Zen is not listed here:

https://www.xfinity.com/learn/home-security/our-partners


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Official Employee

Re: No Zen option in Xfinity home app.

Briandavidbaker -- Thanks for reaching out. Unfortunately, since the Zen Thermostat requires the use of the touchscreen - it is only an option for customers who have Xfinity Home Secure. Internet Customers who use the Xfinity Home Mobile app for Cameras & Works with Devices cannot link Zen Thermostats in the app.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!