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My wife can't log in to comcast home app with her comcast iID

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My wife can't log in to comcast home app with her comcast iID

My wife gets 43500 error when she tries to log into the xfinity home app on her phone and ipad. Surely she has permissions to log with her account ID.
Isn't it a security issue to not be able to assign a secondary log into the alarm. Or is the app havingg issues?



Official Employee

Re: My wife can't log in to comcast home app with her comcast iID

Hi,

 

Yes; we are looking into why the app will not allow secondary users at this time. A ticket is currently open and we are investigating.

 

Thanks,

Shannon