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My Xfinity XFi app and Home aren't working after reinstalling

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My Xfinity XFi app and Home aren't working after reinstalling

I posted a couple of days ago about not being able to sign into the XFi app because it can't connect to the "Xerxes" site and still have no improvement after reinstalling. The app was already updated. I can not access it through the website either

I also am having a problem with my Home app. I can not see my live video through the app at all. I have reinstalled that app and it was already updated as well. I am able to access the Home website but it is not saving all the 24/7 recordings. I have the whole past hour missing.