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Mobile app

New Poster

Mobile app

Unable  to  log in on mobile app to turn on/off  lights or arm alarm  when leaving or returning home.

Official Employee

Re: Mobile app

Hi MarciaBanks8237 -

 

We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  I will provide updates to the pinned message at the top of this thread as they become available.  I apologize for the inconvenience and thank you for your patience.

 

Thanks,

 

Rachel

New Poster

Re: Mobile app

Have there been any update on this issue I'm having the same is true and so is my husband I'm assuming it's all over and not just us from what I've been reading.
Official Employee

Re: Mobile app

Hi Michele1973 -

I apologize for the frustration that this has caused. We’ve been able to restore service. If you’re still experiencing issues, please PM me, but we expect that users will regain functionality. We’re continuing to work the issue and will post an update if we encounter additional service interruptions.

Thanks,

Rachel