WLP-Colorado -- Are you using FaceID when launching the app or when arming/disarming? Could you try disabling and then re-enabling FaceID to see if this helps?
In reply to @ComcastRachelH , where you said:
"Are you using FaceID when launching the app or when arming/disarming? Could you try disabling and then re-enabling FaceID to see if this helps?"
Well it is either on (for everything) or off. So, I use it to unlock and arm/disarm.
It works to unlock the app and give me access.
It will scan my face for the arm/disarm, but does not do anything. I still have to enter the PIN.
I have done what you suggested already. That made no difference.
It worked fine until the iOS updates, and also moving from a iPhone X to the Xs.
Either it is the change in phone model or the change in the iOS.
From reading the various forums pages, I see that I AM NOT the only one with the same issue.
This is not isolated to just me.
It seems that this is a widespread issue that remains without resolution.
WLP-Colorado -- Can you please send me a Private Message & provide a screenshot of settings in the XH app? (More > Settings.)
You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!
As a side note, this issue is not just on my phone alone. My spouse has the exact same issue as well.
Both of our phones do this same thing. And, if I am not mistaken, I believe my spouse also told me that it happens on the iPad as well.