I have been unable to sign in to the Xfinity home app for several days.

[beanolc]

I have been unable to log in to the Xfinity home app for several days; tried two different chat sessions but both times they were stumped. Second attempt said that s/he would open a trouble ticket for me but I haven't heard anything more on the subject. Really frustrated; it's not a password issue because I can get into other Xfinity/Comcast sites. This is only an issue with the Home App. Can anyone help??

[ComcastRachelH]

Hi beanolc -- 

I'd like to help & see an issue that may be causing the problem.  I need more information from you & need to private message you.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

Rachel